Returns

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not refund on items, simply because you changed your mind, they must be defective.  Due to the nature of our products being natural crystals sourced from the earth, you purchase with the understanding that each piece is unique and may have different inclusions, natural chips where it has been removed from its host rock and other flaws which also make it unique. We are not responsible for items that are lost during transit, or damaged due to Australia Post. Great care is always taken to ensure your items get to their destination safely.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello.kindredcrystals@gmail.com

Sale items (if applicable) 
Unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at hello.kindredcrystals@gmail.com and send your item to: Kindred Crystals, PO Box 441, Albany DC, WA 6331, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: Kindred Crystals, PO Box 441, Albany DC , WA 6331, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider insuring the item. We don’t guarantee that we will receive your returned item.